NEW GENERATION INSTRUCTOR COURSES TERMS AND CONDITIONS 2019

If you booked before the 1st October 2019 please see Booking Terms 2018.

Please read these terms and conditions before making a booking. If you are unsure of anything written below, please contact us before making your booking.

  1. These terms and conditions apply to all bookings made after the 1st October 2019, and apply to the supply of Courses, Services and Goods by New Generation Ski and Snowboard School (“New Generation”) by the client (“You”).
  2. New Generation is registered in the UK at First Floor Roxburghe House, 273-287 Regent Street, London, W1B 2HA.
  3. By making your booking You, or if You are under 18 Your parent or guardian, agree to the terms and conditions here listed. These terms apply to bookings made by telephone, email, online or by any other means.
  4. No variation of these terms can be made unless the variation is agreed by both parties (New Generation and You) in writing.
  5. Interpretation
    1. “BASI” refers to the British Association of Snowsports Instructors
    2. “Course” refers to the training, Services and Goods offered by New Generation as a package. The Services and Goods included in each Course; the price; and Course dates are clearly listed on the New Generation Instructor Courses Website.
    3. “Goods” refers any items provided to You by New Generation. What is included is clearly listed on the New Generation Instructor Courses Website.
    4. “Our Website” collectively refers to the New Generation Instructor Courses Website – https://www.instructorCourses.skinewgen.com/; and our booking portal – https://newgenbooking.com/instructors/
    5. “Personal Information” refers to information provided to New Generation by You or the Student in the Course of New Generation’s performance under this Agreement that: 
      1. Identifies or can be used to identify an individual (including, without limitation, names, signatures, addresses, telephone numbers, e-mail addresses and other unique identifiers); or 
      2. Can be used to authenticate an individual (including, without limitation, financial account numbers, medical information, answers to security questions and other personal identifiers).
      3. Business contact information is not by itself deemed to be Personal Information. 
    6. “Residential BASI 1&2 Courses” refers to Courses which comprise of a package including accommodation, lift pass and both the BASI 1&2 examinations.
    7. “Services” means training delivered by New Generation instructor; catering supplied by New Generation and Third Party Staff; off-hill support provided by New Generation staff.
    8. “The New Generation (Team)” refers to all New Generation staff, including but not restricted to: instructor Courses administrators; instructors; mentors; operational, administrative and catering staff; third party staff.
    9. “The Student” refers to the person attending the Course; whether it is You the purchaser or a person You have booked on behalf of.
    10. “Third Parties” refers to all parties with which New Generation may be required to share Student information with. This may include, but is not restricted to; BASI, catering companies, accommodation providers, transfer companies, equipment providers, First Aid course providers.
  6. General Booking Terms
    1. The Student must be 18 years or older on the first day of the booked Course.
    2. Parental consent must be obtained prior to booking if the Student is under 18 at the time of booking.
    3. It is Your responsibility to keep the New Generation office informed of any change of address after booking onto a Course. This must be confirmed in writing by email or letter to the New Generation office.
    4. There will be a maximum number of 10 Students in each of the on-snow training groups.
    5. All prices quoted by New Generation orally; via our Website; and in writing are for the specified Course only, as described on our Website and/or within any promotional materials. Unless otherwise stated, You must arrange all other potential costs connected with the Course. This may include: sports equipment; medical or travel insurance; accommodation; lift passes etc. 
    6. New Generation reserves the right to amend advertised content and dates of any Course before the start date. Any modifications will be communicated via email or letter. BASI and New Generation strongly recommend that all Students embarking upon a BASI Course take appropriate insurance which covers both cancellation and curtailment.
    7. New Generation reserves the right to alter any advertised accommodation within the advertised package requirements.
  7. Pre-Requisites
    1. It is the Student’s responsibility to determine that they have the health and fitness that is required to ski up to 6 hours a day for 6 days a week for the duration of the Course. New Generation will not refund Students if they are unable to continue with training due to health and/or fitness levels.
    2. For insurance reasons You or the Student must notify New Generation of all pre-existing medical conditions and health issues that have necessitated the need to seek medical advice. This will not affect the Student’s application for the Course but will allow New Generation to support the Student during the Course.
    3. You / the Student may experience altitude sickness or face extreme temperatures and levels of humidity. If You / the Student have any respiratory or heart conditions then a confirmation of fitness to participate in the program must be obtained from a medical practitioner.
    4. All Students must have fulfilled the following prerequisites before joining the Course:
      1. Where possible, have attended an Open Day or ski with a New Generation instructor 
      2. Responded timeously and properly to all correspondence with the New Generation team; and
      3. Purchased a suitable insurance policy for their Course. 
    5. New Generation do not supply insurance but will give guidance to You / the Student before or after booking. New Generation strongly recommends that You have insurance which includes cover for cancellation and curtailment.
      1. New Generation therefore accepts no liability for costs associated with You and / or the Student failing to take out an appropriate Insurance Policy.
    6. For residential BASI 1&2 Courses, Students must have;
      1. Provided either a cheque or transmitted a bank transfer to the value of £500 to New Generation as a security against any damages incurred to Course accommodation; and
      2. Read and signed the Learning Agreement, Code of Conduct, Complaints Policy and Chalet Damage Disclaimer documents. A copy of the Code of Conduct can be found at Supplement A. Students will be supplied with all other materials on arrival, or can obtain copies of this documentation anytime after booking by requesting this in writing from New Generation.
    7. Failure to comply with these prerequisites may lead to removal from the course and/or incur charges in line with our cancellation policy (section 9) where appropriate.
    8. Some Students may require a visa to train in the country in which their Course takes place. It is Your / the Student’s responsibility to organise this. Students who are unable to obtain a visa will not be entitled to any refund of course monies paid in line with our cancellation policy (section 9).
  8. Fees and Payment
    1. All Course invoices and resources will be sent to the postal or email address supplied during Your booking unless otherwise agreed.
    2. Prices are payable in the currency as listed on the New Generation Website. These prices are subject to change by New Generation based on applicable exchange rates at the time of payment. 
    3. You are responsible for ensuring all payments reach New Generation in full, and for covering all bank charges, such as exchange rate fees, associated with any payment made.
    4. For Residential BASI 1&2; BASI 2 Fastrack; ISIA and ISTD Courses:
      1. Course bookings will only be accepted and confirmed when accompanied by a deposit. 
      2. This deposit is non-refundable and non-transferable unless otherwise stated in writing by New Generation prior to these terms being agreed / Your booking.
      3. New Generation are free to change the amount and nature of the deposit at any time.
      4. New Generation will contact You after Your booking has been confirmed with a proposed payment timetable. Upon agreeing to a payment plan You agree to pay the Course fees in full.
      5. The full balance of Your Course booking must be received in full by New Generation at least 2 weeks before the commencement of Your Course unless otherwise stated or agreed
    5. For standalone BASI Examinations;
      1. Payment is required in full on booking.
      2. If You / the Student arrives in resort, having not paid the balance, as detailed on the Course invoice, the Student will not be accepted onto the Course, unless otherwise agreed by New Generation in writing.
    6. New Generation reserves the right to offer tailored quotes or discounts at its discretion. You will be notified of this change in writing. 
  9. Cancellation Policy
    1. New Generation reserves the right to cancel Courses at any time prior to the Course date. In this eventuality New Generation will refund all monies paid.
    2. All Courses require a minimum of 5 Students to run for the full Course duration. In the event that there are less than 5 Students booked New Generation will notify You to confirm the revised Course nature, duration or cancellation.
    3. If You / the Student chooses to cancel their space on a Course or on a BASI examination You and/or the Student will be subject to our cancellation policy. 
    4. Cancellation must be notified in writing (by email or letter) by You to New Generation. Verbal instructions to cancel are not accepted and will not be acted upon by New Generation.
    5. The cancellation request must be acknowledged in writing by New Generation.
    6. In the event of cancellation by You or the Student neither the deposit or subsequent instalments paid are refundable or transferable unless otherwise stated.
    7. Where possible, New Generation will refund or transfer the deposit or subsequent instalments paid, but this cannot be guaranteed. If New Generation are able to resell Your space, a refund may be issued minus an administration fee of 10%. This decision is at New Generation’s discretion.
    8. No monies will be refunded by New Generation, or on behalf of BASI, in the event of an injury sustained either before or whilst participating in the Course. 
    9. If the Course venue is adversely affected by snow, weather or any other circumstances, New Generation reserves the right to cancel the Course or alter the venue without prior notice or warning.
  10. Data Protection
    1. By entering into these Terms, you agree that New Generation may use your Personal Information to contact you regarding the course and for marketing purposes. You also agree to New Generation sharing Your contact, dietary and medical information with Third Parties where required.
    2. New Generation acknowledges that in the Course of booking, organising and running instructor courses, New Generation will receive or have access to Personal Information such as contact details, medical information and banking information.
    3. In recognition of this, New Generation agrees that it shall: 
      1. Keep and maintain all Personal Information in strict confidence, using such degree of care as is appropriate to avoid unauthorized access, use or disclosure
      2. Use and disclose Personal Information solely and exclusively for the purposes for which the Personal Information, or access to it, is required for the organisation of the course, and not use, sell, rent, transfer, distribute, or otherwise disclose or make available Personal Information for New Generation’s own purposes or for the benefit of anyone other than the Student; and 
      3. Not, directly or indirectly, disclose Personal Information to any person other than the New Generation Team, BASI and any third parties (such as catering, transport or accommodation companies) as required for the efficacious running of the course. 
  11. Professional Conduct
    1. New Generation reserves the right to refuse training to any Student who;
      1. In the opinion of New Generation is unsuitable for snowsport Instructor training
      2. In the opinion of New Generation displays unacceptable and antisocial behavior during or outside of Course contact times. This includes contact with members of the Course, Course mentors and members of the local community.
      3. Is found under the influence of alcohol or drugs during Course contact time; or
      4. Behaves in an unprofessional manner or in a way which may cause damage to New Generation or its reputation.
    2. In the event that an applicant is refused training or removed from the Course for the above reasons no monies will be refunded.
    3. Any Student found under the influence of alcohol or drugs during Course contact time will be removed from the Course with no refund.
  12. BASI
    1. New Generation is a recognised BASI Business Partner. BASI are the accreditation body for ski instruction in the United Kingdom.
    2. Unless otherwise stated, BASI examinations require a minimum of 8 persons to be confirmed as running.
    3. At least 6 weeks before the examination begins, New Generation will confirm or cancel the BASI examination to You. If it is not possible to confirm 6 weeks before, New Generation will keep the Student informed verbally or in writing.
    4. Before booking, the Student must meet BASI’s pre-booking requirements. These can be found at Supplement B.
    5. As a BASI Business Partner, New Generation reserves the right to remove the Student from the examination and/or Course on behalf of BASI if:
      1. does not meet, or is not likely to meet, the minimum standard for the appropriate grade
      2. they are found to exhibit behaviour which is deemed to be inappropriate, unprofessional and/or detrimental to BASI; or
      3. they are found to be under the influence of alcohol, drugs or addictive substances, during Course contact time.
    6. New Generation on behalf of BASI is not liable for any physical or financial hardship which may be incurred whilst attending a BASI Course.
    7. Training on New Generation Courses is delivered by instructors directly employed by New Generation. Examinations on Residential BASI 1&2 Courses and BASI 2 Fastrack Courses are delivered by BASI Trainers supplied and approved by BASI under our BASI partner agreement.
    8. For Residential BASI 1&2 Courses: In the event the Student fails either strand of their BASI Level 1 exam (technical, teaching or both), New Generation will attempt to organise a resit within the Course dates. It is not guaranteed that an exam will be available before the BASI Level 2 exam at the end of the Course. The Student will be responsible for the Level 1 resit fee.
  13. Course Safety
    1. Snowsports are conducted in an open environment, resulting in mountain conditions that can change significantly from day to day. For this reason terrain access may be limited in poor conditions, with the result that not all the criteria listed for the Course is covered.
    2. Trainers and examiners reserve the right to refuse participation in elements of the Course that they deem to be dangerous or unsuitable. Any decision will be based on the individual’s skill demonstrated during the Course and in conjunction with the piste and snow conditions.
    3. By agreeing to these terms You agree, that except for death or personal injury arising through the negligence of BASI, BASI shall not be liable for any loss or damage arising whether in respect of death, bodily injury, illness suffered or loss, costs or damages or expenses incurred.
  14. Residential BASI 1&2 Course Accommodation
    1. It is the Student’s responsibility to ensure that all accommodation, transport and any other facilities provided by BASI, New Generation or their employees or agents, is treated with respect and consideration.
      1. New Generation require a guarantee agreement (“Chalet Damage Disclaimer”) to be signed prior to the arrival of the Student by them, their parent or their guardian.
      2. New Generation and BASI will not be responsible for any damage caused by a Student or Students. Students will be held liable for any costs incurred in such a way and will agree to settle any costs immediately.
  15. Flights, Accommodation and Transfers
    1. New Generation will clearly display what is included in each Course on their Website, but for the avoidance of doubt:
      1. New Generation do not supply flights for any Courses.
      2. New Generation do not supply any accommodation or transfers for Standalone BASI examinations.
    2. New Generation may provide You with a recommendation, introduction or referral to suitable accommodation, transfer and other suchlike companies, but any bookings made by You will be subject to the individual companies Terms and Conditions. New Generation is not liable for any losses suffered by You due to Third Party negligence.
    3. We strongly recommend that You do not book any flights, accommodation, transfers or lift passes until You have had confirmation (up to 6 weeks before commencement) that the Course or examination is confirmed and running unless New Generation state otherwise.
  16. Other Course Provisions
    1. Where catering is provided, the chalet staff will provide a two week rotating menu. 
      1. In instances where individuals have specific dietary requirements and extra costs are incurred, the Student may need to cover these additional costs. New Generation will communicate this with You or the Student directly.
    2. For Residential BASI 1&2 Courses: All Students will be provided with a Course uniform which they will be required to keep clean and wear when taking part in ski school shadowing and training. A sufficient number of jackets and salopettes have been ordered but if sizes are not available New Generation reserves the right to provide similar alternative jackets or salopettes.

Supplements

A: Student Code of Conduct

ORGANISATION

This is the Code of Conduct of New Generation Ski and Snowboard School (“New Generation”) which applies to all clients (“Trainees”) who undertake Instructor Training (“Courses”). All professional ski instructor courses run by New Generation Ski and Snowboard School are in partnership with BASI (British Association of Snowsport Instructors).

New Generation staff take the skiing development of Trainees very seriously. It is something that we are privileged to be part of. We understand that it is our responsibility to help each Trainee exceed in reaching their individual goals for the course. Some of our most experienced ski instructors including BASI trainers will be involved in providing the training and assessments. By agreeing to this Code of Conduct you will be helping those trainers to support You in getting the most out of the course.

Trainees

By signing this document, the Trainee accepts the New Generation Code of Conduct as outlined below. 

  1. ATTENDANCE
    • Trainees are expected to attend all on-snow and off-snow training. Any Trainee found to miss any course commitment (excluding social commitments or non-essential sessions) without a reasonable explanation will receive a yellow card.
  2. DRESS CODE
    • Trainees must maintain their issued jacket & pants to a professional standard. This means amongst other things, that they must be kept clean and free from rips or tears. Trainees must be presentable and wear their uniform when they are shadowing lessons with New Generation clients and when training. 
    • Trainees not in compliance with the above dress code will receive a yellow card (in accordance with section 5) and will not be permitted to participate in the training / shadowing of that day. 
  3. ALCOHOL CONSUMPTION AND DRUGS
    • Trainees must not have consumed alcohol before training. No alcohol is permitted during on-snow or off-snow training. If any Trainee is found to be showing signs of intoxication or being under the influence of alcohol during training, New Generation reserves the right to issue a yellow card and remove them from training.
    • Any Trainee found to be in possession of or using illegal substances will immediately receive a yellow card and it will be at the discretion of the mentors and New Generation as to whether this may amount to a red card offence.
    • Any Trainee found to be selling, trading or offering for sale illegal substances will immediately be given a red card and disciplinary action will be taken which may include but is not limited to contacting the police; contacting the Trainee’s parents; expulsion from the course.
  4. GENERAL CONDUCT
    • As a Trainee, you will be representing New Generation in public, including times You are shadowing lessons with our clients. You should therefore maintain professional conduct throughout the course. Any Trainee behaving unprofessionally during training on- or off-snow; or behaving in an antisocial manner anytime during the course may also be subject to a yellow card.
    • Unprofessional and antisocial conduct includes, but is not limited to, the following:
      • Verbal abuse of fellow Trainees, mentors, chalet staff or clients 
      • Ignoring explicit instructions of mentors, chalet staff or New Generation employees
      • Physical violence; threatening behaviour
      • Public statements or actions with a negative impact on the ski school including public use of obscene language
      • Disrespectful behaviour in or damage to chalets. Please keep Your room clean and tidy out of respect for Your roommate(s)
  5. YELLOW CARDS AND RED CARDS
    • A yellow/red card may be issued by any of the New Generation Gap Course Mentors (On snow trainers, Guy Coles, Sarah Michie, Mel Rennard) or by the Instructor Manager (Adam Whale).  All yellow cards will be reported to the New Generation off-snow support (Sarah Michie, Mel Rennard, Guy Coles, Adam Whale). The issuing of cards will be communicated clearly to the Trainee.
    • A yellow/red card may be issued in the case of gross misbehaviour (see section 4) of any Trainee on the course. 
    • A yellow card is issued as a first warning. At this stage New Generation may put in place procedures to help you. Amongst other things, You may be required to sign in with a mentor or New Generation member of staff each morning. 
    • A red card is issued as a final warning. It will be at the discretion of New Generation as to the course of disciplinary action to be taken: including, but not necessarily limited to; calling the Trainee’s parents/guardians (where appropriate); suspension from training; expulsion from the course – as per the terms and conditions.
    • A Trainee receiving a maximum of 3 yellow cards will automatically receive a red card and it will be at the discretion of New Generation as to the course of disciplinary action to be taken: including, but not necessarily limited to; calling the Trainee’s parents/guardians (where appropriate); suspension from training; expulsion from the course – as per the terms and conditions.

Signed (Trainee) ___________________________ Date _______________

Signed (Trainer) ___________________________ Date _______________

B: BASI ASSESSMENT PREREQUISITES:

As retrieved from the BASI website (https://www.basi.org.uk/) on 12th September 2019.

Alpine Level 1

The following prerequisites must be met before attending an Alpine Level 1 Instructor exam. Students must:

  • Be able to ski parallel confidently, coping with a variety of conditions
  • Be able to ski parallel on red runs, making rhythmical short turns at a steady pace
  • Be able to ski parallel long turns on a green or easy blue slope with the skis carving the last two thirds of the turn
  • Be at least 16 years old

It is also recommended that applicants have completed at least 16 full weeks of skiing

Alpine Level 2

The following prerequisites must be met before attending an Alpine Level 2 Instructor exam. Students must have:

  • Successfully completed the Alpine Level 1 Instructor Qualification
  • The secondary 35 hours of Snowsport School Experience and submitted evidence of this no more than 5 days prior to commencement of the examination. Please refer to the BASI Website for further information.